How to Contact Us-
Contact us by:
- Using our online Contact Form
- Calling us at 1-800-203-9588 (Monday-Friday 8am-8pm EST)
- Emailing us at sales@EAGawards.com
- Faxing us at 1-603-524-1153
- Mailing our headquarters at-
Engraving, Awards & Gifts
42 Franklin Street
Laconia, NH 03246 USA
Your Contact Information-
Please provide us with the following information when contacting us:
- Your name and organization name
- Your billing & shipping address
- Your phone and fax number
- Your email address
Your Order/Inquiry Information-
Please provide us with the following:
- What product(s) you are interested in (Include code(s) and description(s))
- What quantity needed
- What information you would like engraved (Include font(s), layout(s), design line(s))
- If you are submitting artwork please follow our
Artwork Submission Guidelines
- Any other special instructions or questions you have
Proofs are required on all orders involving artwork or specific engraving
provided by the customer.
Proofs may also be required for personalization
on specific products.
Proofs are provided at a cost of $15 which includes one (1) revision to original
at no additional charge.
Subsequent proofs required
as a result
of changes initiated by
the customer will
be subject to
an additional proof fee.
Standard production time is 10-15 working days and does not include
time in shipment for the purpose
delivery dates. Production
time begins once
all necessary line copy, artwork,
product information and proof approvals
received. Expedited Service is available on most products
within the limitations
outlined below and subject to additional charges.
Orders requiring personalization which must be shipped in less than our standard
production time are
when our production schedule permits and are subject
to the following Expedited Service pricing:
|Same Day Service*
||add 35% of the total cost of the order
|1 Day Service
||add 30% of the total cost of the order
|2 Day Service
||add 25% of the total cost of the order
|3 Day Service
||add 20% of the total cost of the order
|4 Day Service
||add 15% of the total cost of the order
|5 - 9 Day Service
||add 10% of the total cost of the order
Additional Expedited Service pricing may apply.
(e.g. under minimum order, special
and handling, special customer requirements or
specific products such as glass/crystal, ribbons, hard hats and other miscellaneous products.)
Expedited Service scheduling begins after all necessary line copy,
information and proof approvals are finalized.
*All required information must be received by 10 a.m. EST to be eligible for
Same Day Expedited Service.
Same Day Service orders that do not require personalization are subject to
a $15 Expedited Service.
Minimum Purchase Requirement-
Please note that all orders are subject to a Minimum Purchase Requirement of
$10, except where noted.
Any orders cancelled prior to completion will be subject to
charges equal to
costs incurred up to the time of cancellation
plus an administrative
fee of $25.
Glass & Crystal items are subject to a minimum order of $100.
Pewter items are subject to a minimum order of $200.
Any order not meeting these requirements will incur a $10 handling surcharge.
Gift boxes for most Glass & Crystal items are available at a cost of $3.00
Gift boxes for most Pewter items with no engraving are available at a cost
of $3.00 ea.
All requests for returned products must be submitted within 7 days
of original purchase.
Returns will only be accepted with prior written authorization
are subject to a 25% restocking fee.
If the merchandise received is defective
or in error, every effort will be made to correct the order to your satisfaction. Unfortunately we are not able to accept returns of non-defective personalized products (including pre-laser engraved) or custom products.
All claims for merchandise lost, stolen or damaged during shipment
must be filed with the transportation company.
Liability for claims is transferred
to the carrier at the point of shipment.
Payment options available:
- We accept cash, checks, PayPal, eCheck, credit cards, money orders & purchase orders
- When supplying us with credit card information please include:
name, card number, expiration date & 3 or 4 digit verification number.
- Credit cards we accept are Visa, Mastercard, Discover and American Express
- Orders over $1000 are subject to an Alternative Payment Method Convenience
2.5% on Visa/Mastercard/Discover and 3.5% on American
- To apply for credit terms, please download the Credit
We ship anywhere in the world!
Overnight delivery available.
We can ship to you using:
* Note: cannot ship to APO/FPO addresses;
- U.S. Postal Service including APO/FPO shipments
- UPS *
- Federal Express *
- DHL Worldwide Express *
need physical address as deliveries are made to a location.
Engraving, Awards & Gifts values your privacy and will never sell, trade, share or
otherwise disclose any private information regarding our customers to other parties.
Customer details are utilized for order processing and informational updates exclusively.
We have made every effort to ensure that the information presented on this website
is accurate to the best of our ability. We are not responsible for typographical errors.
All prices shown are in US dollars unless otherwise specified and prices shown may
be subject to pricing updates. Please understand we cannot be held responsible
for lost, stolen or misdirected packages, or delays caused by our shipping carriers
beyond our control, or any damage or loss incurred as a result.
These are just some basic guidelines to help you through the process.
If you have any questions, concerns or problems please contact us for help.
Every job we do is different and we are happy to service your specific needs.